Enhance Productivity with Point-of-Need Performance Support Systems
Integrated help systems and other point-of-need information solutions are effective tools for evaluating the comfort your customer has with your product or software.
Premier can design and develop a performance support solution for your organization that enables your customer, sales force, and service technicians to instantly access and use important and relevant information.
Contact Mark Rider at 888-870-4460 x20 to learn more about Premier's technical performance support services.
Online Help Systems
ISO look to Premier to rebuild their help system for their flagship online product ISO Passport.
Product Sales Guides
Xerox had Premier design and develop a product guide that highlighted all of the technical advantages of one of their copiers so sales and analyst can use it in preparation of a sales call.
Electronic Component Locators
Getinge technicians use electronic component locators created by Premier to gain quick access to relavant information on their washer / sterilizer products.
Performance support systems continue to evolve and create new ways in which they can benefit your organization.
Customers that need answers are using integrated help systems and other information tools to provide point-of-need solutions, improving their experience with your product and reducing your cost to support it.
Sales teams can access detailed information of a broader range of products and quickly find competitive advantages to the customer's existing solution.
Our performance support solutions help your service organization by creating powerful information tools that ensure procedures are followed correctly, no detail is overlooked, and records are kept for work performed.
Performance support solutions include:
- Integrated Help
- Product Guides
- Troubleshooting
- Expert Systems
- Inspection Programs
- Interactive Schematics
- Component Locators